Sion88 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and used, and what rights you have over your information.
All personal data collected by Sion88 is stored using industry-standard encryption. We never sell or rent your data to third parties for commercial marketing purposes.
You have the right to access, correct, export, and request deletion of your personal data at any time. Submit a request through our support team and we will respond within 30 days.
Sion88 does not share your personal information with third parties except where required by law, for payment processing, or to operate the Platform safely and securely.
Every page and every transaction on Sion88 is protected by TLS 1.3 encryption. Your data is transmitted securely at all times and cannot be intercepted in transit.
We use cookies strictly for session management, platform performance, and responsible gambling monitoring. We do not use cookies for third-party advertising profiling.
Questions about your data? Our support team is available around the clock via live chat to address any privacy-related concerns or data access requests promptly.
This Privacy Policy (hereinafter "Policy") is issued by Sion88 (hereinafter "Sion88", "We", "Us", or "the Company"), the operator of the online sports betting and casino platform accessible at https://sion88.click (hereinafter "the Platform" or "the Website").
This Policy describes how Sion88 collects, uses, stores, discloses, and protects personal data provided by users of the Platform (hereinafter "Player", "User", or "You"). It applies to all personal data collected in connection with your registration, use of our services, access to the Platform, and any communications you have with Sion88.
Sion88 is committed to handling personal data responsibly, transparently, and in compliance with applicable data protection standards. By registering an account and using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
Malaysian Players: This Platform is intended for users in Malaysia and is accessible to players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across the country. This Policy reflects our data handling practices as they apply to all registered users of the Platform regardless of location.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably be used to identify a natural person, directly or indirectly, including name, identification number, contact details, location data, or online identifiers. |
| "Processing" | Any operation performed on personal data, including collection, recording, organisation, storage, adaptation, retrieval, consultation, use, disclosure, erasure, or destruction. |
| "Data Controller" | Sion88, as the entity that determines the purposes and means by which personal data is processed on the Platform. |
| "Data Subject" | The individual to whom the personal data relates — in this context, any registered Player or visitor to the Platform. |
| "Third Party" | Any natural or legal person, other than Sion88 and the Data Subject, who is authorised to process personal data under the supervision of Sion88 for a specified purpose. |
| "Cookies" | Small text files stored on your device by your browser when you visit the Platform, used to maintain session state, preferences, and Platform functionality. |
Sion88 collects only the personal data that is necessary to provide, operate, secure, and improve our services. The categories of personal data we collect are described below.
Sion88 collects personal data through the following channels:
| Collection Method | Description |
|---|---|
| Direct submission | Data you provide when registering an account, completing KYC, depositing or withdrawing funds, or contacting our support team. |
| Automated collection | Technical data collected automatically when you access the Platform, including IP addresses, device identifiers, browser logs, and session data via cookies and similar technologies. |
| Third-party verification | Identity and age verification data obtained from third-party KYC service providers to fulfil regulatory obligations. |
| Payment processors | Transaction data relayed from payment service providers including FPX, DuitNow, and e-wallet providers in the course of processing deposits and withdrawals. |
Sion88 processes your personal data solely for the purposes listed below. We do not process personal data in a manner that is incompatible with these stated purposes without first obtaining your consent or establishing a new lawful basis.
| Purpose | Description |
|---|---|
| Account management | To register, maintain, and administer your account on the Platform, including authentication and account security. |
| Service delivery | To provide sports betting, casino, live dealer, and related services including processing bets, settling results, and managing your balance. |
| Financial processing | To process deposits and withdrawals via Malaysian payment methods (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, crypto) and to maintain accurate transaction records. |
| Identity & age verification | To verify that you meet the minimum age requirement of 21 years and to comply with KYC obligations under applicable gaming and anti-money laundering frameworks. |
| Fraud prevention & security | To detect, investigate, and prevent fraudulent activity, multiple account abuse, bonus misuse, and other prohibited conduct as defined in the Terms and Conditions. |
| Responsible gambling | To monitor gambling behaviour patterns and provide appropriate responsible gambling interventions, including limit enforcement and self-exclusion management. |
| Customer support | To respond to enquiries, resolve complaints, process disputes, and improve the quality of our support services. |
| Legal compliance | To fulfil our obligations under applicable laws, regulations, and licensing conditions, and to respond to lawful requests from regulatory or law enforcement authorities. |
| Platform improvement | To analyse usage patterns, conduct internal research, and improve the performance, features, and user experience of the Platform. |
No Selling of Your Data: Sion88 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances.
Sion88 processes personal data under one or more of the following lawful bases, depending on the specific purpose and context of the processing activity:
Sion88 does not share your personal data with third parties except in the following circumstances, and only to the extent necessary for each specified purpose:
Transaction data necessary to process deposits and withdrawals is shared with our payment processing partners, including providers of Touch 'n Go eWallet, Boost (Axiata), GrabPay, DuitNow, FPX-connected banks (Maybank, CIMB, Public Bank, Hong Leong), and cryptocurrency processing intermediaries. These providers are bound by their own privacy frameworks and process data solely for payment execution purposes.
To fulfil KYC obligations, identity and document data may be shared with third-party identity verification service providers operating under strict data processing agreements and applicable data protection standards.
Sion88 may disclose personal data to relevant regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive. In such cases, Sion88 will disclose only the minimum data required to satisfy the legal obligation and will notify the affected Player where permitted to do so.
In cases involving suspected fraud, money laundering, or other criminal activity, Sion88 may share relevant account and transaction data with industry fraud prevention networks and relevant authorities to protect the integrity of the Platform and the safety of other players.
In the event of a merger, acquisition, restructuring, or sale of assets by Sion88, personal data held by the Company may be transferred to the successor entity. Affected Players will be notified of any such transfer and of any material changes to the terms under which their data is held.
Sion88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law or regulatory obligation. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and registration data | Duration of account, plus a minimum of 5 years following account closure to meet regulatory obligations. |
| KYC and identity verification documents | Minimum 5 years from the date of verification or account closure, whichever is later. |
| Transaction and financial records | Minimum 7 years from the date of transaction, in accordance with standard financial record-keeping obligations. |
| Customer support communications | 3 years from the date of the last communication, unless subject to an ongoing dispute or investigation. |
| Technical and usage logs | Up to 12 months from the date of collection, unless retained for a longer period for fraud investigation or security purposes. |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
Sion88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Important: While Sion88 takes robust measures to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. Sion88 will never ask for your password through any channel.
The Platform uses cookies and similar tracking technologies to operate correctly and to improve your user experience. The categories of cookies used by Sion88 are described below.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the Platform to function. Includes session authentication tokens, load balancing cookies, and security cookies. Cannot be disabled without breaking core Platform functionality. | No |
| Functional | Store your preferences such as language settings, default view preferences, and last-visited section to improve navigation convenience. | Yes |
| Analytics | Used internally to understand how Players navigate the Platform, which pages are most visited, and where technical issues may occur. Data is aggregated and anonymised for reporting purposes. | Yes |
| Responsible Gambling | Track session duration and betting activity patterns to enable responsible gambling tools such as session time alerts and self-exclusion enforcement. | No |
Sion88 does not use cookies for third-party advertising, behavioural retargeting, or cross-site tracking. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform.
You have the following rights with respect to your personal data held by Sion88. To exercise any of these rights, please contact our support team via live chat or at [email protected]. Sion88 will respond to verified requests within thirty (30) calendar days.
Request a copy of the personal data Sion88 holds about you, along with information on how it is being processed.
Request correction of any inaccurate or incomplete personal data held in your account. You may update basic details directly through Account Settings.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations that may override this right.
Request that Sion88 restrict processing of your personal data in specific circumstances, such as when the accuracy of the data is contested or the processing is unlawful.
Request that Sion88 provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
Object to the processing of your personal data where Sion88 relies on legitimate interests as the legal basis, or where data is used for direct communications you did not request.
Please note: Some rights are subject to conditions and exceptions. For example, the right to erasure may not apply where Sion88 is required by law to retain your data (e.g., financial transaction records retained for regulatory purposes). Our team will explain any applicable limitations when responding to your request.
The Platform is strictly intended for individuals aged 21 years and above. Sion88 does not knowingly collect, process, or retain personal data from individuals under the age of 21.
All registrations are subject to age verification during the KYC process. Where Sion88 discovers that an account has been created by or on behalf of a person under 21, the account will be immediately suspended, all personal data associated with the account will be securely deleted, and any deposited funds will be returned to the payment source where identifiable and legally permissible.
If you believe that Sion88 has inadvertently collected data from a person under 21, please contact our support team immediately at [email protected] so that we may take prompt corrective action.
Sion88 may transfer personal data to servers, service providers, or processing partners located outside of Malaysia. Where such transfers occur, Sion88 ensures that adequate data protection safeguards are in place, including contractual obligations requiring the recipient to maintain data security and privacy standards equivalent to those described in this Policy.
Transfers to third-party payment processors — including providers of FPX, DuitNow, and e-wallet services — are carried out under the terms of the respective service agreements and applicable payment network security standards.
Sion88 may update this Privacy Policy from time to time to reflect changes in our data practices, services, or applicable legal requirements. Where changes are material, we will provide at least seven (7) days' notice by publishing the revised Policy on the Platform with an updated "Last Updated" date, and where practicable, notifying registered account holders by email.
Your continued use of the Platform following the effective date of any changes constitutes your acceptance of the revised Policy. If you do not agree with the changes, you may request account closure and erasure of your data (subject to applicable legal retention obligations) by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact Sion88 through the following channels:
When submitting a data-related request, please include your registered username and a description of your request. Sion88 will respond within thirty (30) calendar days and may request additional verification to confirm your identity before fulfilling the request.
Related Policies: This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together govern your use of the Sion88 Platform.
If you have questions about how Sion88 handles your personal data, or if you'd like to exercise any of your data rights, our support team is ready to assist around the clock.